Where is my order?
If the order has not been listed as shipped, you can find the expected shipping times of our courier, Australia Post, here. If the order is outside these expected shipping times, you can contact us directly for an update by calling 02 9558 3300 Monday - Friday, 8am - 4pm Sydney time or emailing our awesome customer service team at firstname.lastname@example.org
If the order has been shipped, refer to the Australia Post eParcel tracking number applied to the parcel. This is emailed to you within 24 hours of the parcel leaving our warehouse. Use this tracking number on the Australia Post website to get updates on the location of your parcel. If you think your parcel has been lost or delivered to the wrong address, please contact our awesome customer service team by calling 02 9558 3300 Monday - Friday, 8am - 4pm Sydney time or emailing at email@example.com