Why is there a re-delivery fee on my parcel?
Sometimes we find that some parcels are returned to us for a variety of reasons.
If this is a mistake or error on our behalf, we will get in touch to confirm your address and contact details and re-send your parcel without charge.
Where the return of the parcel was as a result of something we weren’t responsible for, such as it wasn’t picked up from the post office or it had the wrong address on it, we need to charge a re-delivery to account for the additional shipping costs to get the parcel to.
The re-delivery fee is $10 in Australia and accounts for the cost of Australia Post returning the parcel to us plus the resending of the parcel to you.
For international orders, the re-delivery fee is $35 that accounts for the cost of the international couriers returning the parcel to us plus the resending of the parcel to you.
Our customer service team will be in touch if your parcel is returned to us to ensure it arrives at its intended destination, quickly, safely and with love.