Why do you charge for shipping?

Want to understand why we have introduced a shipping charge for small orders? 

It comes down to replacement orders and customer satisfaction. 

To date, we have been sending small parcels by Australia Post’s standard mail service however as 1 in every 10 items mailed were going missing, we couldn’t justify continuing to replace lost orders and having unhappy customers. Especially when these orders couldn’t be tracked and we couldn’t communicate in a way we would like to you, our customers! A change was needed for the better to make everyone happier :) 

What this means is that we have increased the free shipping threshold to $39 with a small charge of $6 for orders underneath this threshold. We want to continue supporting you our customers with the best service possible and believe that this helps us to do it with a minimum of cost on everyone. 

Still need help? Contact Us Contact Us