I think my parcel is lost?
The first step to do is make sure you have tracked your parcel with Australia Post. You will need your tracking number sent out when the items shipped from our warehouse and you can check your the progress of your shipment here.
If you are still having problems and can see that there is no progress with the shipping of your parcel, please get in touch with our awesome customer service team by either calling 02 9558 3300 Monday - Friday, 8am - 4pm Sydney time or emailing at email@example.com.
You will need to contact our customer service team within twenty (20) days of dispatch in order for a replacement product or refund (if applicable) to be issued.
If the package has the correct delivery information and has been deemed 'lost' after an investigation with our delivery partners, we’ll replace these items as soon as possible. You must contact us within four (4) weeks of dispatch, if your package has not arrived otherwise no replacement products or refund (if applicable) will be available.