My mail redirection or delivery instructions were not followed?

We try our best to accommodate shipping requests in our ordering process or through services that are offered by our delivery contractors. However, we cannot offer any guarantees that they will be followed.

We recommend that you double-check your address at the checkout and if appropriate, select an alternate address such as a business address where you can accept your delivery.  

We will not be responsible for replacing items or extra costs if a redirection has not been successful, or the delivery contractor has not followed the delivery instructions given. If an item is returned to us, a re-delivery fee will be payable to resend the items to you.  

If you are moving, please update your address details in your account online otherwise please contact customer service before you move to ensure a current order has the updated address details to minimise delays.

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