Are customs duties and VAT / GST payable for New Zealand deliveries?
Different countries have different rules for the importation of products.
This may mean that you are liable for customs charges, taxes including VAT or GST and brokerage costs. In the event that an order is assessed for customs duties and taxes to be charged it will be held and either the relevant Customs Authorities or our customer service team will be in contact to advise on the required process.
These charges are the responsibility of the recipient and we will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them or accept delivery. It also may not be possible to return the goods if payment is refused as they will become the property of the relevant customs authority.If you need to make a larger order then please contact our customer service team to discuss possible arrangements.