I've placed my order, what happens now?
We pack it.
A few minutes after you've placed your order you will receive an email confirmation with the details of your order including the delivery address and the products you've ordered.
We generally ship our parcels on the next business day after you have placed an order. However, during busy periods including sales, this may take up to 48 hours as our shipping team works to get all parcels and deliveries out.
Please note: If you order on a Friday, your products will be sent out the following Monday. Australia Post do not operate over the weekend or on Australian public holidays. Please keep this in mind when waiting for your order to arrive.
We send it.
Once your order has been carefully packed, it's picked up by Australia Post, you will receive a dispatch confirmation email once this has happened. This confirms that your order has left us and is on its way to your door.
We both track it.
Once your order has been dispatched, you will receive an email from us with a link to see where your parcel is up to. This is sent as a separate email to the one you get from us. If the tracking link does not register right away, just give it some time to be checked in. You will be able to see your order moving through the parcel network the next working day.